Privacy Policy

1. Data Controller and Contact

• VexiraVpn is responsible for this Privacy Policy and Terms of Service.
• Contact Information:
• Email: support@vpn.vexirahost.com
• Phone: +994 70 964 64 66
• You can reach us for privacy, data requests, or legal matters through these channels.

2.1 Data We Do Not Collect (No-Logs Policy)

• Visited websites
• DNS queries
• Traffic contents and packet data
• Downloaded or uploaded files
• Apps or services you use
• Matching your real IP address with VPN sessions
• Connection times and bandwidth usage records
• User activity is not monitored, stored, or analyzed during VPN sessions.

2.2 Data We Collect

• Basic details for account creation and support (e.g., email address)
• Payment confirmation metadata provided by payment processors (no card data is stored)
• Anonymous, aggregated statistics (e.g., total users, server load ratio)

2.3 Temporary Technical Records

• Processed only in RAM
• Automatically deleted when a session ends
• Never written to permanent storage
• Not linked to user identity or IP address

2.4 Purposes of Collection

• Create accounts and ensure account security
• Process payments and refunds
• Improve service quality and server performance
• Prevent abuse, fraud, and security violations

2.5 Security Measures

• Industry‑standard encryption for data in transit and at rest
• System access is authorized and audited
• Access to production systems is limited
• Security vulnerabilities are regularly checked

2.6 Data Retention Period

• Personal data is retained only for as long as necessary
• Deleted or anonymized once legal or operational requirements end

2.7 Third‑Party Services

• Payments are handled only through certified payment providers
• If analytics or error reporting tools are used, directly identifying data is not processed
• IP addresses or traffic data are not shared

2.8 Children’s Privacy

• VexiraVpn does not target individuals under 18.
• We do not knowingly collect personal data from children; if detected, it is deleted immediately.

2.9 User Rights

• Access your data
• Request correction
• Request deletion
• Request data portability
• Contact support for requests

2.10 International Privacy Standards

• Data minimization
• Purpose limitation
• Transparency
• Where applicable, GDPR, CCPA, and CalOPPA standards are considered

2.11 VexiraVpn – No-Logs Privacy Commitment (Web Version)

• At VexiraVpn, your privacy is treated as a fundamental right.
• Our service is built on a no‑logs architecture that does not track user activity.

2.12 Data We Never Log

• Visited websites
• DNS queries
• Traffic contents and packet data
• Downloaded or uploaded files
• Apps or services you use
• Matching your real IP address with VPN sessions
• Connection times and bandwidth usage records

2.13 How It Works Technically

• No persistent logs are kept during VPN sessions
• Temporary technical data is processed only in RAM
• This data is deleted automatically when a session ends
• No user activity is stored or recoverable later

2.14 Minimum Data We Collect

• Email address for account creation and support
• Payment confirmation metadata provided by payment processors
• Card data, traffic data, or IP addresses are not stored

2.15 User Rights

• Access your data
• Request correction or deletion
• Ask privacy‑related questions

2.16 Contact

• support@vpn.vexirahost.com
• +994 70 964 64 66

2.17 Transparency Promise

• We do not sell data for advertising
• We do not track user behavior
• We do not keep traffic logs
• Privacy is an infrastructure rule, not a marketing slogan
• We do not see, store, or share your activity.

2.18 Legal Requests

• If VexiraVpn receives a legally binding official request,
• our no‑logs policy means we do not have user activity data to disclose.

2.19 Account Closure

• When your account is closed or deleted, your personal data
• is deleted or anonymized within a reasonable time,
• except where legal obligations require retention.

1) Eligibility and account

• You must be of legal age in your jurisdiction to use the service.
• You are responsible for maintaining the confidentiality of your account.
• You agree to provide accurate information and keep it updated.

2) Acceptable use

• Do not use the service for illegal activities or to violate others’ rights.
• Do not attempt to disrupt, overload, or bypass our security systems.
• Do not resell, sublicense, or share accounts in a way that violates plan limits.

3) Service availability

• We strive for high availability, but service may be interrupted for maintenance or incidents.
• We may modify features to improve performance, security, or compliance.

4) Payments and refunds

• Paid plans renew according to the billing cycle you select.
• You can cancel at any time; access continues until the end of the paid period.
• Refunds are provided according to our published refund policy.

5) Intellectual property

• The VexiraVpn software, branding, and content are protected by intellectual property laws.
• You receive a limited, non‑exclusive license to use the service.

6) Privacy and data

• Our Privacy Policy explains how we process data and protect your information.
• By using the service, you consent to our privacy practices.

7) Limitation of liability

• We are not liable for indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid in the last billing period, where permitted by law.

8) Changes and termination

• We may update these Terms; continued use means you accept the changes.
• We may suspend accounts for violations or security risks.